Muhammad Rafiqul Alam is the Project Director at DAFODIL Response Center, leading operations and strategic initiatives for a state-of-the-art OMNI Channel Contact & BPO Center. He also serves as Joint Director for Cloud & Software at DAFFODIL International University, driving cloud computing and AI integration. Previously, he was Assistant General Manager (IT & MIS) at AREX Dyeing & Printing (2017-2023) and Deputy Director (IT & Web) at DAFFODIL International University. Alam has also led IT operations at DOEL GROUP and began his career in software development at REPHCO Pharmaceuticals Ltd., creating critical pharmaceutical software.